Shipping policy

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }

At Harper Clare, all orders are shipped via Australia Post from our homebased studio in Cranbourne West, Melbourne. Orders are dispatched within 1 Business Day of being received (excluding weekends and public holidays).

Australia Shipping

Standard Shipping

$12.00 AUD

Express Shipping

$15.00 AUD

New Zealand Shipping

Standard Shipping

$20.00 AUD

Express Shipping

$30.00 AUD

USA & Canada Shipping

Shipping rates are calculated at checkout based on the destination country and parcel weight.

Express Shipping

If you require your order urgently, please select Express Shipping at checkout.

Express Shipping means your parcel will travel faster through the Australia Post network once it has been dispatched. Please note that our standard processing time of up to 1 business days still applies.

Estimated Delivery Timeframes

Please note that the following estimates do not include processing time.

Australia

Standard Shipping: 2-8 Business Days

Express Shipping: 1-3 Business Days

New Zealand

Standard Shipping: 4-8 Business Days

Express Shipping: 2-5 Business Days

USA & Canada

Standard Shipping: 4-8 Business Days

Express Shipping: 2-5 Business Days

While we do our best to meet these estimates, delivery times cannot be guaranteed due to factors outside our control, including postal, customs, or carrier delays.

International Orders

Taxes and Tariffs are collected at checkout and pre-paid prior to shipping your parcel to the best of our knowledge. This however doesn't exclude additional taxes, tariffs or charges upon arrival. Any additional costs are the responsibility of the customer to pay and we are unable to provide a refund due to unpaid additional costs.

Orders refused due to unpaid customs or import charges are not eligible for a refund.

Incorrect Shipping Address

If you have entered an incorrect shipping address, please contact us immediately at:

hello@harperclare.com.au

Subject: Full Name, Order Number & WDA

We will do our best to update your details before your order is dispatched.

Once an order has been shipped, we are unable to make changes to the delivery address. In this case, please contact Australia Post directly to arrange a redirection.

Harper Clare is not responsible for parcels delayed, lost, or returned due to incorrect information entered at checkout.

If a parcel is returned to us because:

  • An incorrect address was provided
  • The parcel was unclaimed
  • Delivery was refused

Additional shipping fees will be required before the order can be re-shipped.

Shipping to Other Countries

If we do not currently ship to your location, please contact us at hello@harperclare.com.au and we will do our best to accommodate your request.