We're based in Melbourne, Australia, and every order is carefully packed and shipped from our home studio.
Yes! We offer local pick-up from:
- Cranbourne West
- Croydon (available on selected days)
Simply select Local Pick-Up at checkout and we'll contact you with collection details once your order is ready.
Processing Time
Orders are processed within 1 business day.
Processing time is the time required for us to carefully prepare and pack your order before it's shipped.
Business days are Monday to Friday (excluding public holidays).
Estimated Shipping Times
Australia
- Standard Shipping: 2–5 business days
- Express Shipping: 1–3 business days
New Zealand
- Standard Shipping: 3–8 business days
- Express Shipping: 2–5 business days
Please note the delivery timeframes are estimates only. Occasionally, postal delays can occur that are outside of our control.
If your order is urgent, please email hello@harperclare.com.au before or immediately after placing your order. We'll always do our best to prioritise your parcel.
Once your order has been shipped, you'll receive a tracking number via the email address or mobile number provided at checkout.
If you can't find your tracking email, please check your spam or junk folder.
Still can't locate it? Simply email hello@harperclare.com.au with your order number and we'll happily assist.
Please begin by checking your tracking information.
If your parcel appears delayed or missing, we recommend lodging an enquiry directly with Australia Post using your tracking number.
You can also email hello@harperclare.com.au with your order number so we can help monitor your shipment and assist where possible.
At the moment we ship to Australia and New Zealand.
We're hoping to expand internationally in the future.
If you're located elsewhere and would love to purchase from us, please get in touch at hello@harperclare.com.au and we'll see if we can help.
Our 0–3 month pieces are intentionally designed with a slightly oversized fit to help your little one get more wear from each piece.
The cuffs can be rolled up during those early newborn weeks and worn comfortably as your baby grows.
As a mum myself, I found that newborn-sized clothing was often outgrown so quickly that some beautiful outfits were only worn once or twice. Harper Clare was created with that experience in mind designing timeless keepsakes that can be loved for a little longer.
Of course, every baby grows at their own pace, so the fit may vary from child to child.
To keep your Harper Clare pieces looking their best:
- Cold gentle machine wash
- Wash with similar colours
- We recommend using a wash bag
- Dry flat in the shade to help retain shape
- Do not tumble dry
- Do not dry clean
- Do not bleach, soak or wring
Following these care instructions will help your garments stay beautiful for longer.
Yes.
All garments include a Harper Clare clothing label tag.
Our beanies and booties also feature a subtle HC logo on one side.
Please note that some product images may not display the logo, as it was added after our final sample photography.
If you'd like additional photos before purchasing, we'd be more than happy to send them through.
Yes.
Please refer to our Returns Policy for full details, or contact us at hello@harperclare.com.au if you have any questions before purchasing.
Yes, we're always open to collaborations when suitable.
If you'd like to work with us, please email hello@harperclare.com.au, or keep an eye on our social media for future collaboration opportunities.
Absolutely! Our pieces make beautiful gifts for new arrivals, baby showers and special occasions.
As we don't include pricing or invoices inside our parcels, you can send your order directly to the recipient with confidence.
If you'd like to include a personalised gift message, simply leave your note in the checkout comments (or contact us after placing your order) and we'll happily include it.
If you need to make a change to your order, please contact us as soon as possible at hello@harperclare.com.au.
We'll always do our best to accommodate changes before your order has been packed or dispatched.
Unfortunately, once your order has been shipped, we're unable to make any changes or cancellations
If your parcel is returned to us due to an incorrect address, being unclaimed, or another delivery issue, we'll contact you once it arrives back at our studio.
Additional postage costs may apply to resend your order.
Please double-check your shipping details at checkout to help avoid delays.
We accept a range of secure payment options, including:
- Visa
- Mastercard
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
Available payment methods may vary depending on your device and location.
Our knitwear is designed to be comfortable with a relaxed fit, allowing little ones room to move and grow.
Our 0–3 month collection is intentionally designed with a slightly oversized fit to maximise wea so your little one can enjoy their Harper Clare pieces for longer.
Yes. Our knitwear is thoughtfully designed with comfort in mind using soft, gentle materials suitable for babies.
As with all baby clothing and accessories, we recommend adult supervision during wear and following safe sleep guidelines. Hats, booties and accessories should always be removed before placing your baby down to sleep.
Our collections are produced in small batches and may not be restocked once they sell out.
If there's a particular item you've fallen in love with, we recommend purchasing while it's available. You can also follow us on social media or subscribe to our emails to be the first to hear about restocks and new collection launches.
At Harper Clare, we believe beautiful products don't need excessive packaging.
Instead of spending more on luxury mailing bags and packaging that's often used only once before being thrown away, we choose to invest in what matters most to us which is creating beautiful, high-quality pieces for your little ones.
Keeping our packaging simple also helps us reduce unnecessary waste and keep our products as affordable as possible, without compromising on quality.
Every order is carefully packed with love from our Melbourne home studio to ensure it arrives safely, because it's what's inside the parcel that truly matters. 🤍
Our knitwear is produced in small batches to reduce waste and support more mindful production.
While we do our very best to photograph every item as accurately as possible, slight variations may occur due to:
- Different production batches
- The handmade and knitted nature of our products
- Individual screen and monitor colour settings
This means colours, sizing and appearance may vary slightly between what you see online and the product you receive.
If you'd like clarification on any product before placing your order, please don't hesitate to contact us at hello@harperclare.com.au—we're always happy to help.