We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@harperclare.com.au. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping is at the customers expense. 

You can always contact us for any return question at hello@harperclare.com.au 

Faulty Items:

All products undergo a quality check before dispatch. Please contact us immediately if you receive an item that you believe is damaged, faulty or the wrong item.

Please email hello@harperclare.com.au with your full name order number and product in question/photos within 2 days of delivery to begin investigations. Please note that this is subject to inspection.

Change of Mind:

We will offer a refund for change of mind; Please email hello@harperclare.com.au with your full name order number and product to return within 2 business days of receiving your order.

Please ensure that you retain the item's original packaging, it is unused and un-washed. You will be required to pay postage fees to return your item/s. Upon receiving your return and checking the items, we will issue an exchange providing items are in their original condition. Please note that currently change of mind returns is only available for AUS customers.

Non-Returnable Items

Unfortunately, we cannot accept returns on sale items

Returning Your Item:

1. Email: hello@harperclare.com.au 

Subject line *order number* Change of Mind or Damaged

Email body: Full name, order number, and item/s to return and reason/photos*

* If your return is accepted, you will receive confirmation of the return shipping address. Please ensure your return parcel clearly states your full name and order number. Any shipping costs associated with the return are your responsibility and will not be refunded. We recommend you pay for tracked shipping, as we do not accept responsibility for any returns lost in transit. Please feel free to email us the tracking number so we can monitor its arrival

• Once we have received and inspected your return, we will let you know if the refund was approved or not. If approved, you will receive a refund to the exact value you paid for the item as per your invoice, excluding any shipping fees from the original order. Shipping costs are non-refundable. Refunds will be processed in line with the original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
  If more than 15 business days have passed since we’ve approved your return, please contact us at jayde@harperclare.com.au.