Refund policy

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At Harper Clare, we want you to love your purchase. If you have any concerns with your order, please review our returns policy below or contact us at hello@harperclare.com.au.

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Faulty or Damaged Items

All products undergo a quality check before dispatch.

In accordance with Australian Consumer Law, if you receive an item that is faulty, damaged, or not as described, you may be entitled to a refund, exchange, or store credit. All faulty item claims are subject to inspection.

To lodge a claim, please email hello@harperclare.com.au within 7 days of receiving your order and include:

  • Your full name
  • Order number
  • Product name
  • A description of the issue
  • Clear photos of the fault or damage

Once assessed and approved, we will provide an appropriate resolution, which may include a refund, exchange, or store credit.

Change of Mind Returns

Customer satisfaction is important to us, and we offer refunds for change of mind on eligible Australian orders.

To request a return, please email hello@harperclare.com.au within 5 business days of receiving your order and include:

  • Your full name
  • Order number
  • Item(s) you wish to return
  • Reason for return

To be eligible for a return, items must be:

  • Unused, unworn, and unwashed
  • In their original packaging
  • Returned with all original tags attached
  • In saleable condition

Return Conditions

Any item returned to Harper Clare must be returned in its original condition, including:

  • Original packaging
  • Original tags attached
  • Unused and unwashed
  • Free from stains, odours, marks, or damage

Clearance items are final and cannot be returned, exchanged, or refunded unless deemed faulty under Australian Consumer Law.

Shipping costs from the original order are non-refundable.

Return postage costs are the responsibility of the customer.

How to Return an Item

Step 1

Email hello@harperclare.com.au

Subject Line:
Order Number – Change of Mind
or
Order Number – Faulty Item

Step 2

Include:

  • Full name
  • Order number
  • Item(s) being returned
  • Reason for return

Step 3

If your return request is approved, we will provide the return shipping address.

Please ensure your parcel clearly displays your full name and order number.

We recommend using a tracked postage service, as Harper Clare cannot be held responsible for returned parcels that are lost or damaged in transit.

Refund Processing

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to the original payment method used at checkout.

Refunds cover the purchase price of the returned item(s) only and do not include original shipping costs.

Please allow several business days for your financial institution to process the refund.

International Returns

The same return conditions apply to international orders. However, international customers are responsible for arranging and paying for return shipping through their local postal service.

Before returning an international order, we kindly request photos showing:

  • The item(s) being returned
  • Original packaging
  • Tags attached

This helps us confirm that the items meet our return requirements before they are sent back to Australia.

Please note that we are unable to provide international return labels.

Inspection & Return Shipping

All returned items are inspected upon arrival.

If a returned item does not meet our return conditions, we reserve the right to decline the return. In this situation, the customer will be responsible for any shipping costs required to have the item returned to them.

Important Information

  • Returns that do not meet the conditions outlined above may not be accepted.
  • We recommend using tracked postage for all returns.
  • Harper Clare is not responsible for returns lost or damaged in transit.
  • Approved refunds will be issued to the original payment method used for purchase.
  • Original shipping charges are non-refundable.
  • Return postage costs are the responsibility of the customer.

For any questions regarding returns or refunds, please contact hello@harperclare.com.au.

Thank you for supporting Harper Clare. We are committed to creating beautiful, timeless pieces for your little ones and ensuring your shopping experience is as seamless as possible.